Refund policy

Last updated: October 14, 2026

Damaged, defective or wrong item

If your item arrives damaged, defective or isn't what you ordered, email support@shopcozypicks.com within 7 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, at no cost to you.

Change of mind

You can return unworn, unwashed items with their original tags attached within 7 days of delivery. Email us first with your order number and we'll send you the return address and instructions. Items sent back without contacting us first can't be processed. For change-of-mind returns, return shipping is paid by the customer.

Items we can't accept back

Earrings and intimate apparel that have been worn
Items returned more than 7 days after delivery
Items returned without contacting us first

Exchanges

Need a different size or color? Email us within 7 days of delivery and we'll help you swap it, subject to stock.

Refunds

Once your return is received and checked, we'll email you. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.